Building a 24/7 Front Desk for a Two-Truck Plumbing Company
How an AI receptionist and missed-call recovery system gave a small plumbing team round-the-clock coverage without hiring.
Background
A two-truck plumbing company ran on the owner's cell phone. Every call answered meant a job paused; every call missed meant a customer calling the next name on Google.
Challenge
Emergency plumbing customers don't leave voicemails — they call competitors. The owner needed calls answered around the clock, but an answering service was expensive and couldn't book jobs or answer service questions.
Solution
We deployed an AI receptionist on the company's existing number: it answers every call, handles common service and pricing questions, books estimates directly into the calendar, and sends an instant text-back whenever a call can't connect.
Implementation
- 1Mapped the owner's call patterns and most common caller questions
- 2Trained the AI on services, service area, rough pricing ranges, and emergency triage rules
- 3Connected calendar booking with buffer rules around active jobs
- 4Configured missed-call text-back with a booking link
- 5Ran a two-week supervised pilot before full cutover
Results
Results coming soon — this deployment is in its measurement period. Real numbers will be published here once verified.
Testimonial
Client feedback will be published here once collected and approved.
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